Refund policy
Returns and refunds — Simple Studio. Last updated: 28 September 2026. Simple Studio (a trading name of Simple Task Group Ltd) wants you to love your print. Read this with our Terms.
Faulty, damaged, or incorrect items. If your order arrives damaged, defective, or not as described: email hello@simplestudio.art within 14 days of delivery. Include your order number, photos of the product and packaging, and a short description. We will arrange a reprint or a refund (including reasonable return costs where the item is faulty). Do not dispose of packaging until we confirm.
Change of mind (made to order). Our wall art is printed on demand after you order. Under the Consumer Contracts Regulations, the usual 14-day cancellation right for distance sales may not apply once manufacture of made-to-order goods has begun. Goodwill: if you contact us before the item has entered production, we will cancel and refund in full where possible. After production has started, change-of-mind returns are generally not available unless the law requires them.
Refunds. Approved refunds go back to the original payment method within 14 days of approval (often faster). Your card provider may take a few more days to show the refund.
Exchanges. We do not hold stock. If a faulty item needs a different size or design, we will usually reprint the correct item.
Contact. hello@simplestudio.art · Simple Task Group Ltd · 66 Paul Street, London EC2A 4NA, United Kingdom. Company number: 17455611. Nothing here affects your statutory rights under the Consumer Rights Act 2015.